Terms of Service

These Terms of Service ("Terms") govern your access to and use of trmanager.app and the related services provided by Trailer Rental Manager ("Service," "we," "us," or "our"). By creating an account or using the Service, you agree to these Terms.

1. Acceptance and authority

By clicking "Sign up," checking a box indicating acceptance, or otherwise using the Service, you confirm that you are at least 18 years old, have authority to bind the entity you represent, and agree to be bound by these Terms and our Privacy Policy.

2. The Service

The Service provides software for trailer rental fleet operators, including features for contract generation, electronic signatures, inspection management, payment scheduling, lessee portals, and related operational tools. We may add, modify, or remove features at our discretion, but will not materially reduce core features for active paid subscribers without notice.

3. Accounts and authorized users

• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You must provide accurate, current, and complete account information.
• Each subscription plan permits a maximum number of authorized users (team members) as stated on the pricing page. Sharing credentials between multiple individuals to circumvent these limits is prohibited.
• You must notify us promptly of any unauthorized access or security breach.

4. Subscriptions, billing, and refunds

4.1 Free trial

New accounts receive a 14-day free trial. No credit card is required to start the trial. Features available during the trial are equivalent to the chosen plan, subject to fair-use limits. At the end of the trial, the account is automatically downgraded to a read-only state until a paid plan is selected, unless we have explicitly stated otherwise at signup.

4.2 Subscription fees

Subscription fees are billed in advance on a monthly basis at the rates stated on the pricing page in effect at the time of subscription. We may change prices with at least 30 days' advance notice; price changes will take effect at your next renewal after the notice period.

4.3 Auto-renewal and cancellation

Subscriptions automatically renew at the end of each billing period. You may cancel at any time from account settings; cancellation takes effect at the end of the current billing period, and you will retain access until that date.

4.4 Refund policy

We offer a pro-rata refund for the unused portion of the current billing period if you cancel within 30 days of the first paid charge on a new subscription. After 30 days, fees are non-refundable except where required by law. To request a refund within the 30-day window, contact billing@trmanager.app. Refunds are processed within 14 business days to the original payment method.

Free trials, downgrades, and changes within the same billing period do not trigger refunds.

4.5 Failed payments

If a payment fails, we will retry up to three times over seven days. If all retries fail, the account moves to a read-only state. We may suspend or terminate accounts that remain in non-payment for more than 30 days.

4.6 Taxes

Fees do not include sales, use, value-added, or similar taxes. You are responsible for all such taxes, except for taxes on our net income.

5. Acceptable use

You agree not to, and not to permit anyone else to:

• Use the Service to violate any law or regulation, or to infringe any third party's rights.
• Upload or transmit malware, viruses, or other harmful code.
• Attempt to gain unauthorized access to the Service, other accounts, or related systems and networks.
• Reverse-engineer, decompile, or attempt to extract source code from the Service.
• Resell, sublicense, lease, or share the Service with third parties outside your authorized users.
• Use automated means (scrapers, bots) to access the Service except via our supported API.
• Send unsolicited communications (spam) through Service-provided email or messaging features.

6. Your data

You retain all rights to the data you upload or generate within the Service ("Customer Data"). You grant us a limited, worldwide, royalty-free license to host, process, transmit, and display Customer Data solely as necessary to provide the Service to you. We do not claim ownership of your Customer Data and will not access it except as needed for Service delivery, support (with your permission), security, fraud prevention, or as required by law.

You are responsible for the accuracy, legality, and lawful collection of all Customer Data, including any information about your own customers and end users. You must comply with all applicable privacy laws (including FMCSA, state DOT, and consumer protection rules) governing the data you upload.

7. Intellectual property

The Service, including software, design, text, graphics, and trademarks, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Service during your subscription term, subject to these Terms.

You may submit feedback, suggestions, or ideas about the Service. You grant us a perpetual, worldwide, royalty-free license to use such feedback for any purpose without obligation.

8. Confidentiality

Each party will protect the other's confidential information with reasonable care. Confidential information does not include information that is (a) publicly available without breach, (b) independently developed without reference to confidential information, or (c) lawfully received from a third party without confidentiality obligations.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. WE DO NOT WARRANT THAT TEMPLATES, CONTRACT FORMS, OR LEGAL CONTENT WITHIN THE SERVICE ARE LEGALLY SUFFICIENT IN ANY JURISDICTION — YOU ARE RESPONSIBLE FOR HAVING ANY DOCUMENT REVIEWED BY AN ATTORNEY BEFORE USE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY.

11. Indemnification

You agree to indemnify and hold us harmless from any third-party claim arising out of (a) your use of the Service in violation of these Terms, (b) your Customer Data, including claims that it infringes a third party's rights or violates applicable law, or (c) any agreement between you and one of your own customers.

12. Term and termination

These Terms apply for the duration of your subscription. We may terminate or suspend your access immediately if you breach these Terms, fail to pay, or engage in conduct that creates legal exposure for us or other users. Sections that by their nature should survive termination (including 6, 7, 9, 10, 11, and 13) will survive.

You may export your Customer Data at any time through Service settings prior to or within 30 days after termination. We may delete Customer Data after 30 days from termination.

13. Governing law and disputes

These Terms are governed by the laws of the State of Illinois, USA, without regard to conflict-of-laws principles. The exclusive venue for any dispute is the state and federal courts located in Cook County, Illinois, and you consent to personal jurisdiction in those courts.

We encourage informal resolution first — contact us at legal@trmanager.app with any dispute. If unresolved within 30 days, either party may pursue formal legal remedies as above.

14. Modifications

We may update these Terms from time to time. Material changes will be notified by email or through the Service at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree to a change, you may cancel before the effective date and receive a pro-rata refund of any unused prepaid fees.

15. Miscellaneous

• Entire agreement: these Terms, together with the Privacy Policy and any order forms, constitute the entire agreement.
• Assignment: you may not assign these Terms without our written consent. We may assign in connection with a merger, acquisition, or sale of assets.
• Severability: if any provision is unenforceable, the remainder remains in effect.
• No waiver: our failure to enforce a provision is not a waiver.
• Notices: we may send notices to the email on your account; you must send formal notices to legal@trmanager.app.

16. Contact

General questions: support@trmanager.app
Billing: billing@trmanager.app
Legal: legal@trmanager.app
Privacy: privacy@trmanager.app